CodeSelf

Refund Policy

Last updated: May 2026

1. Overview

At CodeSelf Projects, we strive to ensure complete customer satisfaction with every digital product purchase. This Refund Policy outlines the terms under which refunds, replacements, or cancellations are processed for projects, source code, and related digital products purchased through our platform.

By purchasing any product from CodeSelf Projects, you agree to the terms of this Refund Policy.

2. Digital Product Refund Policy

Since our products are digital goods (source code, documentation, and project files) that can be instantly downloaded after purchase, we follow a limited refund policy:

  • Free Projects: Free projects are provided as-is with no refund applicable since no payment was made.
  • Paid Projects: Refunds are considered within 7 days of purchase only if the project has a genuine technical issue that cannot be resolved by our support team.
  • No Refund: Refunds will not be issued if you change your mind, find a similar project elsewhere, or if the project meets the specifications described on the product page.

3. Eligible Refund Conditions

You may be eligible for a refund if:

  • The downloaded project files are corrupted or incomplete, and our support team is unable to provide a working copy within 48 hours.
  • The project does not function as described in the product listing despite following the provided installation guide.
  • You accidentally purchased the same project twice (duplicate transaction).
  • Technical incompatibility with standard system requirements that were not disclosed on the product page.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • The project works as described but you no longer need it or changed your mind.
  • You found the project available for free elsewhere after purchase.
  • You were unable to set up the project due to lack of technical knowledge, despite our documentation and support.
  • Custom modifications or feature additions are required that were not part of the original project scope.
  • More than 7 days have passed since the purchase date.
  • The project was downloaded and the source code was accessed or modified.

5. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at support@codeselfinfotech.com within 7 days of purchase.
  2. Provide your order ID, project name, and a detailed description of the issue.
  3. Our technical team will review your request and may ask for additional information or screenshots.
  4. We will attempt to resolve the issue through our support channels first.
  5. If the issue cannot be resolved, we will process the refund within 5-7 business days.

You can also reach us via WhatsApp at +91 94802 02675 for faster assistance.

6. Payment Gateway Refunds

All refunds are processed through the original payment method used during purchase (Razorpay). Once approved, refunds typically reflect in your account within 5-10 business days, depending on your bank or payment provider's processing times.

7. Cancellation Policy

Since digital products are delivered instantly upon purchase, order cancellation is only possible if the project has not been downloaded or accessed. Please contact us immediately after purchase if you wish to cancel your order.

8. Project Support & Resolution

Before requesting a refund, we encourage you to utilize our technical support. Most issues can be resolved through proper setup assistance. Our team provides:

  • 30 days of technical support from the date of purchase
  • Email and WhatsApp-based assistance
  • Step-by-step setup guidance
  • Bug fixes and minor issue resolution

9. Contact Information

For any questions regarding this Refund Policy or to initiate a refund request, please contact us:

10. Policy Updates

CodeSelf Projects reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.