AI-Powered Citizen Complaint Management System Using Deep Learning

AI-Powered Citizen Complaint Management System Using YOLOv5 The AI-Powered Citizen Complaint Management System is an intelligent web application that automates the process of reporting, detecting, classifying, and managing civic issues using the YOLOv5 object detection model. Citizens can upload images of public infrastructure problems, and the system automatically detects and classifies different types of civic issues, helping authorities respond more efficiently. The application provides a secure platform where users can register, log in, submit complaints with images, track complaint status, and communicate with administrators. When a complaint image is uploaded, the YOLOv5 model analyzes the image, identifies the detected civic issue, generates confidence scores, and stores the detection results for further processing. The system includes a comprehensive administrative dashboard that allows authorities to review complaints, update resolution status, manage users, monitor complaint progress, and provide real-time support through an integrated chat system. Email notifications ensure administrators are alerted whenever new support requests are received. The project is designed for Smart City applications, Municipal Corporations, Government Organizations, and E-Governance platforms to reduce manual complaint processing and improve public service efficiency.